Basic package - Bright bouquet with roses of David Austin, delivery in New York

• The delivery fee is $9 for Manhattan, Brooklyn, Queens, Bronx. 
• The delivery fee is $30 for NJ, Staten island, Long island, Upstate New York, Far Rockaway
• Night-time delivery (9pm-9am) is $49
• No extra charges for WEEKEND deliveries (unless it is same-day delivery)
• Anonymous delivery (strictly confidential)
• Delivery on ID in social networks or phone (if the address is unknown)
• Bronx, Brooklyn, Queens, Manhattan, Staten Island, New Jersey
• Own 24-hour courier delivery

* Please double-check delivery address and time. We charge $19 as a delivery fee for second time delivery

We are the most and one of the highest google-rated florist in New York. 

Please check our google reviews here bit.ly/2KPHlV4 

And please don't forget to leave some words about our service once you get your order.

• Photo report of the executed order. At your request, we will send a photo of the bouquet before delivery
• Sending of messages (notes, letters, etc.)
• Packaging: packing tape we provide free of charge for any orders
• Flower food
• Discount for the next order from 4 to 15%.
• A vase as a gift for any cut flowers

Here are a few convenient ways you can pay for the ordered flowers.

• Visa / MasterCard / American Express
• PayPal
• Cash
• Zelle

Shipping & Delivery

The delivery fee is based on the shipping zip code. The full list can be seen here. We are unable to deliver out of our delivery zone.

Normally we are able to deliver within a three hours time frame on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. The earliest time frame is 9 am-12 pm, the latest is 6 pm-9 pm. Anytime after 9 pm and before 9 am is nighttime delivery, which is $49 extra (billed separately). Delivery for a specific time is $49 extra (billed separately).

There are no time options for same-day deliveries. We will do our best to accommodate and deliver ASAP.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in the safest place for the recipient to retrieve when they return, such as with a neighbor, doorman, receptions desk, porch, garage, mailing room, in front of the door and etc. Attempting second delivery in order to deliver products to a person or due to address failure is $19 extra. We cannot be held responsible for missing products. If the recipient refuses to accept the order, the order will be left in front of the door unless otherwise instructed on the order placed.

Recipient May Be Contacted: In some cases, the florist may contact the recipient to clarify the address.

Substitution Policy

Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Privacy & Security

We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

Cancellation

To provide you with the best possible service, you can cancel your order at any time before the order is made. Cancelation isn't available for individual orders that require overseas suppliers. Cancellation for Custom Arrangements and or custom designs cannot be refunded.

All complaints and replacement requests must be filed within 24 Hours and must provide a picture attached at the moment of receiving arrangements. Since we cannot control environmental conditions. Flowers are products that cannot be refunded once handed over to a person.

Changes to Terms

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.

 Questions/Ordering

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.

Shipping & Delivery

The delivery fee is based on the shipping zip code. The full list can be seen here. We are unable to deliver out of our delivery zone.

Normally we are able to deliver within a three hours time frame on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. The earliest time frame is 9 am-12 pm, the latest is 6 pm-9 pm. Anytime after 9 pm and before 9 am is nighttime delivery, which is $49 extra (billed separately). Delivery for a specific time is $49 extra (billed separately).

There are no time options for same-day deliveries. We will do our best to accommodate and deliver ASAP.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in the safest place for the recipient to retrieve when they return, such as with a neighbor, doorman, receptions desk, porch, garage, mailing room, in front of the door and etc. Attempting second delivery in order to deliver products to a person or due to address failure is $19 extra. We cannot be held responsible for missing products.

Recipient May Be Contacted: In some cases, the florist may contact the recipient to clarify the address.

Substitution Policy

Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Privacy & Security

We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

Cancellation

To provide you with the best possible service, you can cancel your order at any time before the order is made. Cancelation isn't available for individual orders that require overseas suppliers. Cancellation for Custom Arrangements and or custom designs cannot be refunded.

All complaints and replacement requests must be filed within 24 Hours and must provide a picture attached at the moment of receiving arrangements. Since we cannot control environmental conditions. Flowers are products that cannot be refunded once handed over to a person.

Changes to Terms

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.

 Questions/Ordering

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.